okyk Terms & Conditions

Eligibility Requirements

To register and use the okyk platform you must satisfy all of the following eligibility conditions at the time of registration and at all times thereafter:

• You must be at least 21 years of age. okyk is an adults-only platform and strictly enforces this minimum age requirement.
• You must be a natural person acting in your own capacity and not on behalf of any third party, company, or organisation.
• You must not be registered as a self-excluded player on the okyk platform or have had a previous account closed for breach of these terms.
• You must use only your own funds for deposits and withdrawals. Depositing money on behalf of another person or using funds sourced from illegal activities is strictly prohibited.

Registration Obligations

When creating an okyk account you must provide accurate, current, and complete information as requested in the registration form, including:

• Your full legal name as it appears on your national identification document.
• A valid and actively used email address that you have access to.
• Your Bangladeshi mobile number (used as your primary login identifier and for payment verification).
• Your date of birth. You must confirm that you are 21 years of age or older at the point of registration.

KYC Verification

okyk operates a Know Your Customer (KYC) process to verify the identity of all players before processing their first withdrawal. You may be asked to submit a copy of a government-issued photo identification document (such as a national identity card or passport), proof of address, and proof of the payment method used. Failure to provide satisfactory KYC documentation within the time period specified by okyk may result in withdrawal delays or account suspension until verification is complete. okyk reserves the right to request updated KYC documentation at any time.

Accepted Payment Methods and Deposit Rules

okyk accepts deposits via bKash, Nagad, and Rocket only. The following conditions apply to all deposits:

• The minimum deposit amount is ৳100. There is no okyk transaction fee on deposits, though your mobile wallet provider may apply its own charges.
• All funds deposited must belong to the account holder. Third-party deposits — where the mobile wallet is registered in a different name — are not accepted and will be refunded where possible or held pending investigation.
• Deposits are credited to your okyk balance in real time following confirmation from the payment provider. If a deposit does not appear within 15 minutes, contact okyk support with the transaction reference number.

Withdrawal Rules and Processing Times

Withdrawals are subject to the following terms and conditions:

• Withdrawals are processed only to the bKash, Nagad, or Rocket wallet that was used for the account's most recent verified deposit. okyk does not process withdrawals to third-party wallets, bank accounts, or payment methods not previously used for deposit.
• Withdrawal requests are typically processed within 10 to 30 minutes of approval. Processing may take longer during periods of high demand, public holidays, or when additional identity verification is required.
• Bonus funds and free spin winnings are subject to applicable wagering requirements before withdrawal. Only real-money balances (net of any active bonus conditions) are available for withdrawal at any given time.

General Bonus Terms

All bonus offers at okyk are governed by the following general conditions, which supplement any specific terms attached to an individual promotion:

• Bonuses are credited to your okyk account in the form of bonus funds that are separate from your real-money balance. Bonus funds appear in your account dashboard and are used automatically when your real-money balance reaches zero during game play.
• The wagering requirement for a bonus specifies how many times the total bonus amount (or bonus plus deposit, as specified per promotion) must be wagered before any winnings derived from bonus play can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place bets totalling ৳20,000 before the bonus-derived winnings become withdrawable.
• okyk reserves the right to cancel, modify, or withdraw any bonus or promotional offer at any time without prior notice. If a bonus is cancelled before its wagering requirement is met, the bonus amount and any winnings derived from it will be removed from the account.
• Bonus abuse — including but not limited to creating multiple accounts to claim the same bonus more than once, using artificial betting patterns to meet wagering requirements without genuine risk, or colluding with other players — will result in the forfeiture of all bonuses and winnings and may lead to permanent account closure.

Free Spins

Free spins awarded as part of a promotion are valid only on the game or games specified in the promotion terms. Free spin winnings are credited as bonus funds and are subject to the wagering requirement stated in the relevant promotion. Free spins expire at the time stated in the promotion terms; unused spins after expiry are removed automatically from the account with no cash equivalent offered.

General Betting Conditions

The following conditions apply to all bets and wagers placed on the okyk platform, whether on sports markets, live casino games, slots, or any other game category:

• Once a bet is confirmed and accepted by the okyk system, it cannot be cancelled, amended, or reversed by the player. It is the player's sole responsibility to review all bet details before confirming.
• In the event of a technical failure, communication error, or system error that affects the outcome or settlement of a bet, okyk reserves the right to void the affected bet and return the stake to the player's account. okyk's decision in such cases is final.
• Odds displayed on the okyk sports betting platform are subject to change up to the moment a bet is confirmed. The odds at the time of bet confirmation are the odds that apply to that bet. Late changes to odds after confirmation do not affect accepted bets.
• okyk reserves the right to limit the maximum stake or maximum payout on any individual bet or any single player account where there is evidence of professional betting, arbitrage, or match exploitation activity.

List of Prohibited Actions

The following actions are expressly prohibited and constitute a serious breach of these Terms & Conditions:

• Using any software, bot, script, or automated system to interact with the okyk platform — including automated betting tools, screen scrapers, or any device that gives an unfair advantage over other players or the platform itself.
• Registering or operating more than one account, whether under your own identity or using false, borrowed, or fictitious personal information.
• Engaging in money laundering, match fixing, or any form of fraud, including but not limited to chargeback fraud, identity fraud, or collusion with other players to manipulate game outcomes.
• Attempting to exploit technical errors, system glitches, or display faults on the okyk platform to gain a financial advantage. Any winnings obtained through exploitation of a known or reported error are void and will be removed from the account.
• Harassment, abuse, or threatening behaviour directed at okyk customer support staff or other platform users via any communication channel.

Grounds for Suspension or Closure

okyk reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in the following circumstances:

• Breach of any provision of these Terms & Conditions, including but not limited to the eligibility requirements, prohibited conduct rules, or KYC obligations.
• Receipt of a self-exclusion request from the account holder. Self-exclusion requests are processed within 24 hours and result in the account being closed for the requested period. Excluded players may not re-register under any identity during the exclusion period.
• Reasonable suspicion of fraud, money laundering, or any other criminal activity connected to the account, pending investigation by okyk or external law enforcement authorities.

okyk Content Ownership

All content on the okyk platform — including but not limited to the website design, layout, graphics, logos, text, software code, game interfaces, and promotional materials — is the property of okyk or its licensed content providers and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, display, or create derivative works from any okyk content without the express written permission of okyk. Game content provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is used by okyk under licence.

Platform Availability

okyk does not guarantee uninterrupted or error-free access to the platform at all times. Scheduled maintenance, unexpected technical failures, third-party service outages (including mobile wallet payment provider outages), and circumstances outside okyk's reasonable control may result in temporary unavailability of the platform or specific features. okyk will use reasonable efforts to minimise downtime and to communicate planned maintenance periods in advance. okyk is not liable for any losses — financial or otherwise — resulting from temporary platform unavailability.

Exclusion of Consequential Loss

To the maximum extent permitted by applicable law, okyk excludes all liability for indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other economic loss, even if okyk has been advised of the possibility of such losses. okyk's total liability to any player in respect of any single claim or series of related claims shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

Responsible Gaming Tools and Obligations

okyk is committed to promoting responsible gaming practices. The following tools are available to all registered players at no charge and can be activated from your account settings at any time:

• Deposit limits — set a daily, weekly, or monthly cap on the amount you can add to your okyk account. Once set, deposit limits take effect immediately and cannot be increased for a cooling-off period of at least 24 hours.
• Session time reminders — receive an on-screen notification after you have been playing continuously for a set period (configurable from 30 minutes to 4 hours). The reminder does not end your session automatically but prompts you to review your play time.
• Self-exclusion — request a temporary or permanent exclusion from the okyk platform. Temporary exclusions are available for periods of 1 week, 1 month, 3 months, or 6 months. Permanent self-exclusion closes the account indefinitely. Self-exclusion requests are processed within 24 hours of receipt by the okyk support team.

Right to Amend

okyk reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised terms will be posted on this page with an updated effective date. Where a change is material — meaning it significantly affects your rights or obligations as a player — okyk will make reasonable efforts to notify registered players via the email address on their account before the change takes effect. Your continued use of the okyk platform after the effective date of any revision constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the platform and may request account closure and withdrawal of any available balance by contacting support.

Customer Support Contact

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need to exercise any of your rights under these terms (including requesting self-exclusion, submitting KYC documents, or requesting account closure), please contact the okyk support team. We aim to respond to all queries within a few hours during normal operating hours (Bangladesh Standard Time, UTC+6).

Email: [email protected]