okyk Frequently Asked Questions

Creating an okyk account takes under two minutes. Visit the okyk website, tap the sign-up option, enter your mobile number, choose a secure password, and confirm your details. You must be at least 21 years old to register. Only one account per person is permitted — running multiple accounts violates okyk's Terms and Conditions and may result in permanent closure with balance forfeiture.

okyk requires a valid National ID Card (NID) or passport to complete identity verification. You will also need to submit a clear, unedited selfie alongside your ID. KYC is mandatory before your first withdrawal is processed. Submitting sharp, legible photos speeds up the review, which typically completes within 24 hours of submission during business days.

Use the Forgot Password link on the okyk login screen. Enter your registered mobile number and an OTP will arrive by SMS. Enter that OTP, then set a new password to regain access. If your registered number is no longer active, email [email protected] with your account details and a scanned copy of your NID so the support team can verify ownership manually.

No — okyk allows strictly one account per person. Opening duplicate accounts is a breach of okyk's Terms and Conditions and can result in all linked accounts being permanently closed and any balances forfeited. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation before any review is triggered.

Send an email to [email protected] from your registered address with the subject line Account Closure Request. Include your registered mobile number and the reason you wish to close. Withdraw any remaining balance before submitting the request. The okyk support team will process the closure within 48 hours and confirm by email once it is complete.

okyk supports deposits via bKash, Nagad, Rocket, and Upay — the four most widely used mobile wallets in Bangladesh. Bank transfers through Dutch-Bangla Bank, BRAC Bank, IBBL, and Sonali Bank are also accepted. All transactions are in BDT and most mobile wallet deposits are credited to your okyk account within one to three minutes of payment confirmation.

A bKash deposit on okyk is usually credited within one to three minutes of the bKash transaction completing. Once you receive the bKash confirmation SMS, check your okyk balance — it should already be updated. If more than ten minutes pass without your balance changing, contact okyk support with your bKash transaction ID and the amount sent so the team can trace the payment.

The minimum single deposit on okyk is ৳200 BDT across all supported payment methods including bKash, Nagad, and Rocket. There is no fixed maximum deposit limit, although very large transfers may prompt a routine security review before the funds are released to your balance. okyk does not charge a platform fee on any deposit.

The minimum withdrawal amount on okyk is ৳500 BDT. Withdrawals are returned to the same payment channel used for the original deposit — a bKash deposit will be withdrawn back to that registered bKash number. Full KYC verification must be completed before any withdrawal request is approved. Withdrawals below the minimum threshold cannot be processed.

Withdrawals to bKash, Nagad, and Rocket are typically approved and transferred within one to four hours of the request being submitted. Bank transfer withdrawals take longer and may require one to three business days depending on the receiving institution. During Eid holidays, public holidays, or peak periods, processing may extend slightly. If a routine security check is active on your account, it can also add to the processing time.

okyk's sportsbook covers cricket — including BPL, IPL, T20 World Cup, Test matches, and all major Bangladesh Tigers fixtures — as well as football (Premier League, La Liga, UEFA Champions League), kabaddi, tennis, and other international sports. Cricket is by far the most popular betting market among okyk players in Bangladesh, and we offer more cricket betting options than any other section on the platform.

Yes — okyk offers live in-play betting on cricket with odds that update in real time ball by ball. While a match is live you can place bets on specific events such as the next wicket, the runs scored in an over, the batting team's next boundary, or the method of the next dismissal. Live betting requires an active funded account and a stable internet connection; odds move quickly during play, so act fast when you see value.

All casino games on okyk are provided by certified third-party studios — Pragmatic Play, Evolution Gaming, Spribe, Microgaming, and Ezugi — each of which uses independently tested and certified RNG software. okyk has no access to the game logic or the ability to alter outcomes. Results are determined entirely by the studio's certified RNG on every spin, hand, or round played.

Yes. okyk is built as a mobile-first platform and works fully through your smartphone browser — no download or installation required. The complete feature set including sports betting, live casino tables, slots, crash games like Aviator and Plinko, and all account management functions is accessible from Chrome, Safari, or Firefox on any Android or iOS device with a data connection.

okyk's slots library includes classic 3-reel titles, modern 5-reel video slots, Megaways mechanics, progressive jackpot slots, and crash games such as Aviator and Plinko from Spribe. Games come from Pragmatic Play, Microgaming, and other certified studios. The library is updated regularly and you can filter by provider or game type from the Slots section to find what suits your style and budget.

okyk offers a welcome bonus on your first qualifying deposit. The exact match percentage and maximum bonus cap are displayed on the promotions page at the time of registration. Bonus funds are credited automatically once your deposit is confirmed. Wagering requirements and eligible game types apply — always review the full promotion terms before claiming any offer to avoid surprises when you try to withdraw.

A wagering requirement on an okyk bonus tells you how many times you must wager the bonus amount before the resulting winnings can be withdrawn as real cash. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you need to place a total of ৳10,000 in qualifying bets before a withdrawal is permitted. The eligible games and any game weighting percentages are listed in the specific promotion terms — slots typically contribute 100% while live casino games may contribute less.

Yes — free spins on okyk have an expiry date stated in the promotion terms, typically seven days from the date they are credited to your account. Any unused free spins are removed automatically when that expiry date passes. Winnings generated from free spins are added as bonus funds subject to a wagering requirement before they can be withdrawn; they are not credited as instant cash.

Whether bonus funds can be used on cricket and sportsbook markets at okyk depends on the specific promotion. Some okyk bonuses are valid across all product categories including sports betting, while others are restricted to casino games or slots only. Check the eligible products and game-weighting section in the individual promotion terms before placing sportsbook bets with bonus funds to confirm they will count toward your wagering requirement.

okyk uses SSL encryption on every connection between your device and our servers so your data is protected in transit. Passwords are stored using one-way cryptographic hashing and are never visible to okyk staff. Automated fraud detection monitors accounts continuously, and KYC identity verification is required before any withdrawal — together these layers make unauthorised account access extremely difficult.

You must be at least 21 years old to register and play on okyk. This age restriction is strictly enforced: all players confirm their age at registration, and identity documents submitted through KYC are checked to verify it. Any account discovered to belong to a person under 21 is closed immediately and any funds in that account are forfeited. okyk does not permit underage gambling under any circumstances.

Email [email protected] with the subject line Self-Exclusion Request and state your registered mobile number along with the exclusion period you want: 1 week, 1 month, 3 months, 6 months, or permanent. The support team processes exclusion requests within 24 hours. Once active, your account will be locked — you will be unable to log in, deposit, place bets, or open a new account for the full duration of the exclusion period.

Yes. okyk lets every player set daily, weekly, or monthly deposit limits from the Responsible Gaming section inside Account Settings. A reduction in your limit takes effect immediately. If you later decide to raise a limit, a mandatory 24-hour cooling-off period must pass before the higher limit becomes active — this built-in delay gives you time to reconsider before greater spending is unlocked.

okyk customer support is available 24 hours a day, seven days a week. The primary contact channel is email — write to [email protected] with your registered mobile number and a clear description of your issue. The team aims to respond to all enquiries within 48 hours; urgent matters such as payment failures or account access issues are typically handled faster. There is no telephone support line — email is the only official contact method.